Privacy Policy

1.1 Information You Provide Directly

When you book an appointment, contact us via WhatsApp or email or fill in a form on our website, we may collect your full name, phone number, email address, physical address and any health or vision-related information you share with us for the purpose of your consultation.

1.2 Information Collected Automatically

When you visit our website we may automatically collect standard server log data including your IP address, browser type, referring URLs, pages viewed and time spent on pages. We use this information solely to improve site performance and user experience.

1.3 Cookies

Our website may use essential cookies to ensure basic functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings at any time, though some features of the site may not function correctly.

We use the information we collect to: schedule and confirm your appointments; provide clinical eye care and optical dispensing services; communicate important service updates or follow-up care reminders; respond to enquiries submitted via our website, WhatsApp or email; improve our website and service quality; and comply with applicable Kenyan law.

We do not sell, rent or trade your personal information to third parties. We do not use your information for unsolicited marketing without your explicit consent.

Your personal and health information is strictly confidential. We only share it in the following limited circumstances: (a) with licensed optometrists, dispensing opticians and support staff within St Mary Optical who need it to provide your care; (b) with approved insurance partners (SHA, AAR Insurance, Minet) solely to process your valid insurance claims, with your authorisation; (c) when required by law, regulation or court order; or (d) with your explicit written consent.

We take reasonable and appropriate measures to protect your personal information from unauthorised access, loss or misuse. Patient records are stored securely and access is restricted to authorised personnel only. While we strive to protect your information, no method of data transmission or storage is 100% secure.

We retain your personal and clinical records for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations under Kenyan health and data regulations. Appointment and enquiry data is typically retained for a minimum of five years. You may request deletion of non-clinical personal data at any time by contacting us.

Under the Kenya Data Protection Act 2019, you have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; object to or restrict certain processing of your data; and request deletion of your data where it is no longer necessary. To exercise any of these rights please contact us using the details below.

Our website may contain links to external sites (e.g. social media platforms, insurance provider portals). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting any personal information.

We provide paediatric eye care services for children. When a minor (under 18 years) attends our clinic, we collect and process their information only with the consent and under the supervision of a parent or legal guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The 'Last Updated' date at the top of this page will reflect the most recent revision. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us: St Mary Optical, 1st Floor, Sama House, Githurai 45, Thika Road, Nairobi, Kenya. Phone: +254 722 696 671/+254 710 851 178. Email: stmaryopticals@gmail.com.